Content Marketing Manager

ABOUT THE ROLE

Reporting to the Director of Marketing & Communications, the Content Marketing Manager will play a hybrid role, both narrating SF New Deal’s unique story and uplifting the vibrant small business community of San Francisco. This dual-focused position demands a creative and strategic thinker passionate about leveraging the power of social media to foster community engagement and drive business growth.

The ideal candidate will possess a robust portfolio in video and photography, a proven track record of compelling content creation, and visual storytelling across social platforms. We seek a dynamic, highly organized individual who stays ahead of content trends and is adept at launching initiatives that resonate with diverse audiences, all while maintaining brand integrity.

Key Responsibilities:

SF New Deal Brand Support (50%):

• Create and implement unique social media content to tell the SF New Deal story to a wide range of different audiences including small businesses, community partners, corporate philanthropy, foundations, city government, and the general public
• Lead the creation of engaging content highlighting San Francisco's unique small business ecosystem, including dedicated business spotlights, vibrant corridor features, and dynamic event recaps
• Develop and execute innovative social media strategies focused on building partnerships and collaborations with local businesses, influencers, and community organizations to amplify our mission and impact
• Work across teams to build campaigns that highlight organizational news, fundraising goals, momentum, press, and other key initiatives across social media channels
• Ensure consistency across social media accounts' design and copy (e.g. Facebook timeline cover, Profile pictures, Bios, Instagram Grid, etc)
• Capture, edit, collect, and organize video and photo content, including grid posts, reels, stories, etc
• Communicate with followers, respond to queries in a timely manner, and monitor stakeholder comments and direct messages

Small Business Content Strategy & Execution Support (50%):

• Collaborate directly with small businesses to co-develop and implement bespoke content strategies, ensuring each plan amplifies its unique story and business goals across various social media platforms
• Provide hands-on support and guidance to bring small business content plans to life, driving engagement and community growth

Across responsibilities, the Content Marketing Manager will stay up-to-date with current trends, technologies, and best practices in design and social media.

Qualifications:

• 4+ years of relevant work experience creating and managing social content and community communications that drive measurable results with increased engagement
• Strong foundation of content planning and recommending strategies.
• Able to work independently and collaboratively with remote team members
• Outstanding project management skills; ability to balance multiple projects at a time and self-prioritize workload
• Exceptional verbal, written and interpersonal communication skills
• Flexible and proven ability to perform in a fast-paced environment with concurrent and competing deadlines

You'll Be a Fit If You:

• Love social media, creating IG stories, talking about grid strategy, and making beautiful content
• Are design-minded and have a creative vision for visual storytelling.
• Have experience with social analytics and scheduling tools
• Are relentlessly resourceful with a strong bias for action and willingness to roll up sleeves and get things done
• Are committed to advancing equity

Approximate Weekly Time Required: 40 hrs/week

Preferred Work Days for this role: Monday - Friday

Salary range: $80,000-$90,000

Benefits: Medical, Dental & Vision Insurance, Paid Time Off, Matching 401k, Work from Home Stipend, Monthly Wellness Stipend, Annual Professional Development Reimbursement.

Reports to: Director of Marketing + Communication

Location: This role is primarily remote/work from home and requires a lot of time on the computer and the phone.

Apply Here: http://bit.ly/4075HQc

Please include a link to your portfolio or 3-5 screenshots/links of assets you've designed and that demonstrate proficiency in creating assets across various channels.

Social Media Manager (part-time)

ABOUT THE ROLE

Reporting to the Director of Marketing & Communications, the Social Media Manager will tell our organization’s unique stories and build community with a variety of stakeholders and partners, including small businesses, city agencies, community members, and private funders across all our social channels (Instagram, Facebook, X, LinkedIn, TikTok).

The ideal candidate will have a passion for and experience with video and photography and a strong background in content creation and visual storytelling across social platforms. We are looking for a highly organized person who keeps pace with the latest content trends and can roll up their sleeves to inspire, design, and launch initiatives while ensuring quality and complying with brand voice and guidelines.

Key Responsibilities:

• Create and implement unique social media content to tell the SF New Deal story to a wide range of different audiences including small businesses, community partners, corporate philanthropy, foundations, city government, and the general public.
• Lead the creation of engaging content highlighting San Francisco's unique small business ecosystem, including dedicated business spotlights, vibrant corridor features, and dynamic event recaps.
• Collaborate directly with small businesses to co-develop and implement bespoke content strategies, ensuring each plan amplifies their unique story and business goals across various social media platforms, driving engagement and community growth.
• Develop and execute innovative social media strategies focused on building partnerships and collaborations with local businesses, influencers, and community organizations to amplify our mission and impact.
• Capture, edit, collect, and organize video and photo content, including grid posts, reels, stories, etc
• Work across teams to build campaigns that highlight organizational news, fundraising goals, momentum, press, and other key initiatives across social media channels
• Communicate with followers, respond to queries in a timely manner, and monitor stakeholder comments and direct messages
• Ensure consistency across social media accounts' design and copy (e.g. Facebook timeline cover, Profile pictures, Bios, Instagram Grid, etc)
• Manage paid social ad campaigns from setup, execution, optimization and reporting with support from the Marketing Director
• Set specific objectives and report on weekly social analytics and ROI
• Suggest and implement new features to develop brand awareness, like promotions and competitions
• Stay up-to-date with current trends, technologies, and best practices in design and social media.

Qualifications:

• 2+ years of relevant work experience creating and managing social content and community communications that drive measurable results with increased engagement.
• Strong foundation of content planning and recommending strategies.
• Able to work independently and collaboratively with remote team members.
• Outstanding project management skills; ability to balance multiple projects at a time and self-prioritize workload.
• Exceptional verbal, written and interpersonal communication skills.
• Flexible and proven ability to perform in a fast-paced environment with concurrent and competing deadlines.

You'll Be a Fit If You:

• Love social media, creating IG stories, talking about grid strategy, and making beautiful content
• Are design-minded and have a creative vision for visual storytelling.
• Have experience with social analytics and scheduling tools.
• Are relentlessly resourceful with a strong bias for action and willingness to roll up sleeves and get things done.
• Are committed to advancing equity.

Approximate Weekly Time Required: 20-25 hrs/week

Preferred Work Days for this role: Monday - Friday

Salary range: $35 - $45 per hour DOE

Benefits: Medical, Dental & Vision Insurance, Paid Time Off, Matching 401k, Work from Home Stipend, Monthly Wellness Stipend, Annual Professional Development Reimbursement.

Reports to: Director of Marketing + Communication

Location: This role is primarily remote/work from home and requires a lot of time on the computer and the phone.

Apply Here: http://bit.ly/4075HQc

Please include a link to your portfolio or 3-5 screenshots/links of assets you've designed and that demonstrate proficiency in creating assets across various channels.

Programs - Operations Associate

ABOUT THE ROLE

The Programs - Operations Associate will support the day to day maintenance and administration of programs aimed at increasing opportunities for small businesses to thrive and connect in positive ways with their communities and customers. These programs address a wide spectrum of ecosystem needs including: disbursing millions of dollars in small business grants and providing technical assistance and solution-driven case management support to small businesses within a portfolio. The Operations Associate will bring a service-oriented mindset to working with small businesses and community partners to bridge language, culture, and technical needs. The ideal candidate is highly self- motivated and exhibits patience, teamwork and a knack for problem solving. They will pair high quality service delivery with a focus on equity and impact.

This role will function as a strong bridge between our Programs & Partner Success departments, as well as a liaison to the many stakeholders who collaborate alongside SF New Deal to create a diverse and vibrant San Francisco. The Operations Associate will report directly to the Grant Administration Program Manager, and will work alongside the Shared Spaces Program Manager.

KEY RESPONSIBILITIES

Operations (75%)

• Serve as the primary point of contact for a dedicated book of business within assigned programs, and address and resolve urgent operational challenges
• Support grant administration and case management activity across programs, including the Shared Spaces program, by managing all components in grant processing and compliance documentation for our small business grantees
• Provide virtual & in person support as needed through all phases of the program lifecycle and work collaboratively with Program Managers to encourage better program praxis by applying learnings & observations
• Work collaboratively with Programs and Partner Success departments to resolve issues in a timely manner and improve systems

Administration (15%)

• Work closely with Program Managers to maintain efficient standard operating procedures in Airtable and partner communications
• Build upon and extrapolate from partner feedback in order to address problematic patterns and trends, build strong external and internal feedback systems, and continually refine best practices
• Maintain and track progress of comprehensive databases and compliance documentation specific to programs and organization-wide standards
• Execute and maintain compliance-related management systems in observance of City mandated guidelines & internal service standards
• Provide clear communications on feedback and quality control / operations issues

Relationship Management (10%)

• Cultivate connections with the small business community in San Francisco to foster engagement and facilitate lasting partnerships
• Serve as an SFND ambassador to our small business and community partners
• Manage partner relationships empathetically in ways that further satisfaction with our programs and increase quality and impact of services

QUALIFICATIONS

• Direct relationship & project operations experience
• Familiarity with the challenges facing small businesses in San Francisco
• Comfortable working across digital platforms, such as Google Suite, Airtable, Slack and DropboxSign
• Prior experience in community organizing or neighborhood engagement
• Prior experience in grant administration highly preferred
• Familiarity with supporting high-touch, sensitive conversations with clients in a customer-service capacity highly preferred
• Fluency in Spanish or Cantonese is highly desirable
• Located in or near San Francisco

You'll Be a Fit If You:

• Thrive on looking for ways to streamline big and small operational processes and then executing on those improvements
• Are excited to approach challenges from new perspectives
• Are energized by the opportunity to shape new, high impact programming in support of small businesses
• Are passionate about advancing equitable pathways in entrepreneurship
• Have a bias towards action and the urge to solve problems quickly with a positive attitude
• Are an empathetic, collaborative, and values-driven team player
• Are self-directed and proactive; able to identify problems or areas of improvement, propose solutions, and prioritize effectively
• Are excited about the prospect of helping small businesses and historically underserved communities
• Are able to work independently and collaboratively with remote team members
• Have a strong attention to detail, are extremely organized, and thrive managing multiple projects

Approximate Weekly Time Required: 40 hrs/week

Preferred Work Days for this role: Monday - Friday

Salary range: $65,000-$75,000

Benefits: Medical, Dental & Vision Insurance, Paid Time Off, Matching 401k, Work from Home Stipend, Monthly Wellness Stipend, Annual Professional Development Reimbursement.

Reports to: Grant Administration Program Manager

Location: This role is primarily remote/work from home and requires a lot of time on the computer and the phone. Regular site visits to businesses across San Francisco on a weekly basis is to be expected.

Apply Here: http://bit.ly/4075HQc