Join Our Team

SF New Deal (SFND), is a nonprofit with a mission to strengthen neighborhoods by making it easier for under-resourced small business owners to succeed.

Across diverse programs, we provide supportive services and financial opportunities for small businesses citywide and work to address both the symptoms and root causes of inequity by building pathways that connect local business owners, workers, community leaders, and neighbors, for the benefit of the entire city.  

Our team is primarily remote and we spend a lot of time together on slack, zoom, and the phone. We meet up in person regularly and prefer if you live in or near San Francisco but depending on the role, it’s not a dealbreaker if you don’t.

If you’re a collaborative optimist committed to advancing equity and inspired by high impact, purpose-driven work, we’d love to have you join our team.

Perks & Benefits

We are committed to building an engaged and dynamic team of employees so that we can learn just as much from our peers as we do from day-to-day challenges. To that end, we offer professional development and growth opportunities to our staff, as well as additional benefits to support the well being of each member of the team. These perks and benefits include:

Monthly Health & Wellness Stipend, Annual Work from Home Stipend, Annual Professional Development Stipend, Matching 401(k), Kaiser Platinum Plan Health Benefits, Vision & Dental Benefits, Paid Vacation Days, Paid Holidays, Paid Sick Time, Eligibility for Federal Public Service Loan Forgiveness Program

 

Pay & Advancement

SF New Deal’s FTE salary ranges are based on competitive market rates, benchmarked against other Bay Area nonprofits of similar size. An applicant’s past experience and the requirements of the role are considered when determining where within a pay range an employee’s salary is set.

We seek to make our base pay fair and will re-evaluate the pay rate if/when our team members' job responsibilities and expectations change. Raises are not tied directly to performance reviews though performance is a factor in determining when a raise or bonus is granted.

OPEN ROLES

Click on the open roles below to see expanded descriptions.

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    SF New Deal Background

    SF New Deal was established in 2020 as a COVID-19 rapid response organization. Now over five years later, we have directed over $52 million to 1,800 small businesses and built a strong nonprofit organization with a staff of 24 and an annual revenue of $11.5 million, all dedicated to our mission of strengthening neighborhoods by making it easier for under-resourced small business owners to succeed.  We are hiring for a critical role to join our executive leadership team: SF New Deal’s Chief Operating Officer (“COO”). 

    About the Role

    As COO, you will be responsible for overseeing daily operations, optimizing organizational systems and processes, and driving strategic initiatives that enhance our impact and efficiency. You will play a key role in guiding SF New Deal to the next level of growth and success. You will help shape organizational strategy and drive execution by focusing on developing our people, processes, and teams as well as on fostering a culture of accountability, shared leadership and continuous improvement across the organization.  You will manage the finance team, people operations team and other staff as needed. You will report to the Executive Director and will be a part of a four-person Executive Team.

    Key Responsibilities

    • Performance Measures Implementation (OKRs/KPIs): Establish and monitor organizational performance measures, including Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs). Ensure these metrics are integrated into daily operations and drive accountability and continuous improvement.

    • Systems and Process Optimization: Identify opportunities for systems and process improvements. Lead efforts to optimize workflows, implement Standard Operating Procedures (SOPs), and enhance organizational efficiency and effectiveness.

    • Internal Communications and Knowledge Management: Ensure clear, consistent, and effective internal communication across all levels of the organization. Develop and own knowledge management systems to reduce silos, promote collaboration, and ensure information flows smoothly across the team and between departments.

    • Risk Management (Fraud & Cybersecurity): Develop and implement risk management strategies to protect the organization from fraud and cybersecurity threats. Oversee the development of policies and procedures to mitigate risks and ensure compliance with legal and regulatory requirements.

    • IT Systems Oversight: Oversee the organization’s IT infrastructure and systems, ensuring they support efficient operations and collaboration. Implement and oversee technology solutions to enhance productivity and streamline operations.

    • Compliance Management: Ensure organizational compliance with all relevant laws, regulations, and internal policies. Oversee compliance-related activities across the organization, including reporting and training.

    • People Operations Leadership: Lead the human resources function, ensuring that the organization attracts, develops, and retains top talent.  Manage and, as necessary, develop systems supporting performance reviews, professional development, employee engagement, coaching, compensation, payroll, benefits, compliance, recruiting, and onboarding/offboarding.

    • Workplace Culture and Employee Engagement: Promote and maintain a positive and inclusive workplace culture that supports employee engagement and retention. Develop and implement strategies to enhance team morale, professional growth, and organizational commitment.

    Qualifications

    • 8+ years experience in senior operational roles, preferably in a nonprofit or other mission-driven organization. Proven experience in people management, in managing complex operations and in leading diverse teams to achieve organizational goals. 

    • Exceptional organizational skills with a strong ability to develop and implement strategies that improve operational efficiency.

    • Thorough understanding of diverse business processes and strategy development

    • Ability to function well under pressure in a fast-paced environment, prioritize effectively and work collaboratively and inclusively with a mostly-remote team

    • Advanced degree in a relevant field or equivalent experience preferred.

    You'll Be a Fit If You

    • Are inspired to be a part of shaping the future of San Francisco.

    • Are energized by the opportunity to contribute to a young, high-impact nonprofit organization with a vision for vibrant neighborhoods full of diverse and thriving small businesses.

    • Are committed to supporting small businesses and historically under-served communities.

    • Are a strategic and creative thinker who is able to keep hold of a big picture vision, while also managing to execute through strong project management skills.

    • Are self-directed and proactive; able to identify problems or areas of improvement, propose solutions, and prioritize effectively.

    • Have a strong attention to detail, are extremely organized, and thrive managing multiple projects.

    • Are excited to approach challenges from new perspectives.

    • Possess exemplary verbal, written and interpersonal communication skills, with particular comfort to de-escalation, and difficult conversations.

    Full-time, Exempt

    Salary range: $160,000 - $180,000 depending on experience

    Benefits: Medical, Dental & Vision Insurance, Paid Time Off, Matching 401k, Work from Home Stipend, Monthly Wellness Stipend, Annual Professional Development Reimbursement.

    Reports to: Executive Director

    Location: We are San Francisco-based with most team members living in San Francisco or the East Bay. We currently work from home but have a co-working space in downtown San Francisco where we regularly work together in person.

    Research has shown that women and people from marginalized communities apply to roles when they meet 100% of the job requirements, versus men who apply if they meet an average of 60% of the requirements. We encourage EVERYONE to apply if you have transferable skills and can add value to this role, regardless of whether you have 100% of the skills and experience requested.

    We strongly encourage candidates from all backgrounds to apply, especially people from communities of color, the LGBTQ+ community, veterans, and people with disabilities. No matter your background, our new COO must advocate for justice, equity, diversity, and inclusion. We look forward to receiving your application. SF New Deal is an equal opportunity employer; people of color and individuals from diverse backgrounds are encouraged to apply. We do not discriminate on the basis of race, color, national origin, ethnic background, religion, sex, sexual orientation, age, or disability. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

SF New Deal is committed to building a team that represents diverse lived experiences and perspectives. We provide equal employment opportunities without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.