Join Our Team

SF New Deal (SFND), is a nonprofit with a mission to strengthen neighborhoods by making it easier for under-resourced small business owners to succeed.

Across diverse programs, we provide supportive services and financial opportunities for small businesses citywide and work to address both the symptoms and root causes of inequity by building pathways that connect local business owners, workers, community leaders, and neighbors, for the benefit of the entire city.  

Our team is primarily remote and we spend a lot of time together on slack, zoom, and the phone. We meet up in person regularly and prefer if you live in or near San Francisco but depending on the role, it’s not a dealbreaker if you don’t.

If you’re a collaborative optimist committed to advancing equity and inspired by high impact, purpose-driven work, we’d love to have you join our team.

Perks & Benefits

We are committed to building an engaged and dynamic team of employees so that we can learn just as much from our peers as we do from day-to-day challenges. To that end, we offer professional development and growth opportunities to our staff, as well as additional benefits to support the well being of each member of the team. These perks and benefits include:

Monthly Health & Wellness Stipend, Annual Work from Home Stipend, Annual Professional Development Stipend, Matching 401(k), Kaiser Platinum Plan Health Benefits, Vision & Dental Benefits, Paid Vacation Days, Paid Holidays, Paid Sick Time, Eligibility for Federal Public Service Loan Forgiveness Program

 

Pay & Advancement

SF New Deal’s FTE salary ranges are based on competitive market rates, benchmarked against other Bay Area nonprofits of similar size. An applicant’s past experience and the requirements of the role are considered when determining where within a pay range an employee’s salary is set.

We seek to make our base pay fair and will re-evaluate the pay rate if/when our team members' job responsibilities and expectations change. Raises are not tied directly to performance reviews though performance is a factor in determining when a raise or bonus is granted.

OPEN ROLES

Click on the open roles below to see expanded descriptions.

Research has shown that women and people from marginalized communities apply to roles when they meet 100% of the job requirements, versus men who apply if they meet an average of 60% of the requirements. We encourage EVERYONE to apply if you have transferable skills and can add value to this role regardless of whether you have 100% of the skills and experience requested.

  • ABOUT THE ROLE

    The Partner Success Associate heralds a new chapter for the Partner Success team as a valued community presence both within and independent of SF New Deal’s programs. The PSA establishes SF New Deal as a trusted partner & collaborator, and deepens our understanding of the rich dynamics that comprise community & neighborhood identities city-wide. They support Partner Success’ community engagement efforts and develop outreach practices that further embed SF New Deal within San Francisco’s existing network of CBOs & merchant coalitions. The ideal candidate is a community organizer and self-starter when it comes to strategic relationship management, and is comfortable balancing program-related deliverables with open-ended partner & community support.

    This role is a liaison to the many small businesses, CBOs and Family Meal Pack recipients who collaborate in partnership with SF New Deal. Internally, the PSA will operate cross-functionally, lending critical support to Program Managers and other team members from all departments on partner-facing activities. The PSA will report directly to the Dir. of Partner Success, and work alongside SF New Deal’s Program and Partner Success Managers.  

    KEY RESPONSIBILITIES

     75% Program Operations (Family Meal Pack)

    • Be the primary point of contact for a dedicated book of business within the Family Meal Pack Program:

    • Render programmatic support to designated areas defined by Program Manager direction and  and daily program operations to ensure that the program meets objectives

    • Manage relationships with small businesses & CBO partners through extended projects & programs

    • Support Program Manager in identifying and implementing areas of outreach to increase family engagement in prioritization of under resourced families and demographics

    • Support Call Center operations for the Family Meal Pack Program

    • Collaborate with Program Manager on continuous improvement across program-related processes & practices, and own implementation 

    • Maintain restaurant, CBO, and family records across our platforms (Airtable, Salesforce)

      • Maintain quality control systems to uphold program guidelines and in adherence to SFND compliance standards, and reinforce these standards through development of materials, liaising with partners, and hosting trainings

      • Build upon and extrapolate from client feedback in order to address problematic patterns and trends, build strong restaurant and CBO feedback systems, and continually refine best practices

    15% Community

    • Be a partner advocate by representing the emergent challenges, concerns & areas of interest expressed by our small business, neighborhood and broader community partners

    • Drive coalition-building citywide by developing positive community-oriented relationships through joint remote & in-field engagement

    • Live our value of proactive problem-solving & collaborate on continuous process improvement projects alongside Partner Success team members

    • Represent SF New Deal’s mission & vision across the city & build trust with small business, Black and immigrant communities along key commercial & cultural corridors 

    10% Department General

    • Adopt and model best practices in keeping with department standards and organizational values 

    • Provide Call Center coverage to relevant language & departmental lines 

    • Observe a stringent adherence to relevant compliance & regulatory requirements across all Partner Success activities

    • Provide supplementary Partner Success support to specific programs on an as-needed basis

    QUALIFICATIONS

    • 2+ years in customer service, account management or program operations

    • Familiarity with the challenges facing small businesses in San Francisco

    • Comfortable working across digital platforms, such as Google Suite, Airtable, Salesforce, Slack and Dialpad or VoIP phone systems

    • Effective and empathetic communicator with a strong attention to detail  

    • Prior experience in community organizing, neighborhood engagement or the nonprofit sector

    • Located in or near San Francisco 

    • Able to accommodate a late January/early February start date

    • Bilingual in Cantonese or Spanish is a plus!

    YOU’LL BE A GOOD FIT IF YOU…

    • Are committed to advancing equity in small business support and historically underserved communities

    • Are passionate about prioritizing cultural competency and client dignity

    • Enjoy engaging with a wide variety of stakeholders across a diverse group of projects

    • Are excited to approach challenges from new perspectives 

    • Are passionate about advancing equitable pathways in entrepreneurship

    • Have a bias towards action and the urge to solve problems quickly with a positive attitude

    • Are an empathetic, collaborative, and values-driven team player

    • Are self-directed and proactive; able to identify problems or areas of improvement, propose solutions, and prioritize effectively

    • Are able to work independently and collaboratively with remote team members

    DETAILS

    Approximate Weekly Time Required: This is a part-time position, with an anticipated schedule of 20-25 hrs/week. There is potential for this role to transition to a full-time position based on organizational needs and performance after the 6 month mark.

    Preferred Work Days for this role: Monday - Friday

    Hourly rate: $36.50/hour

    Benefits: Medical, Dental & Vision Insurance, Paid Time Off 

    Reports To: Director of Partner Success

    Location: Our team is based in the Bay Area but we currently work from home. We get together in person in San Francisco regularly. For this particular role, you need to live in San Francisco and expect to spend time regularly in downtown San Francisco. This role also requires a lot of time on the computer and the phone.

    Apply Here: http://bit.ly/4075HQc

SF New Deal is committed to building a team that represents diverse lived experiences and perspectives. We provide equal employment opportunities without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.