Families are eligible to participate in the Family Meal Pack Program if they meet the following criteria:

1. Are affiliated with one of our partnering community-based organizations or schools

2. Have at least one child age five years or younger, or an expecting parent

We partner with over 40 community-based organizations and schools across San Francisco, including Family Resource Centers and Head Start programs, housing and shelter facilities, and prenatal centers. Partner sites are responsible for filling out the waitlist form on behalf of eligible families who are interested in participating.

The program is currently at capacity and not accepting new families or partner sites at this time. 

If you have been receiving meals prepared for your family’s dietary restrictions or allergies, SF New Deal will communicate directly with participating restaurants to ensure your accommodations are met. You will also receive a confirmation of your family’s

dietary restrictions and allergies during the texting interaction. Vegetarian meals will be available as a menu option from all participating restaurants, regardless of your allergies and dietary restrictions on file.

If the allergies or restrictions we have on file are wrong or need to be changed, please call the SF New Deal call center at (415) 480-1185, Monday through Friday between 9:00 am and 5:00 pm.

To request your meals by text message, text “meal” to (415) 528-2363. Only registered phone numbers will be eligible to text and receive meals. When you text, you will be prompted to:

1. Select how many meals you want to order.

2. Select which neighborhood you would like to order meals.

3. Select the restaurant from which you’d like to order meals.

4. Select the number of meals of each menu item you would like to order.

• If you do not want to order any meals of a menu item, type "0" for that item and it will skip to the next item.

5. Confirm your order.

For orders between 1 and 6 meals, you can pick up your meals after 30 minutes. For orders greater than 6 meals, you can pick up 60 minutes after placing the order. You must pick up within 90 minutes of placing your order, unless the restaurant is closing sooner. Restaurant options will vary depending on the restaurant’s hours of operation. It can be helpful to call the restaurant after placing your order to confirm with them.

Each family can use up to two different phone numbers that are on file with your site. Multiple families cannot share a single phone number. If you need to update your phone number, or add a second phone number to your file, please contact your site.

Watch the program video below for more details on how to order.

Please be mindful in placing orders because once you receive the confirmation text, the restaurant is notified immediately and will begin preparing your requested meals. While you are ordering by text message and before you receive the confirmation text, you will be able to reset if you need to start over. Once you receive the confirmation text, the meals will automatically be subtracted from your 8 allotted meals for the two week cycle.

Cancellations within 5 minutes of receiving the order confirmation text may be possible. Please call the SF New Deal call center at (415) 480-1185 as soon as possible if you need to cancel. The call center is open, Monday through Friday, between 9:00 am and 5:00 pm.

If you prefer not to text, you will be provided with a physical redemption card. You can bring your redemption card to any participating restaurant during their hours of operation, and order your meals directly at the restaurant. If you would like to use a redemption card, please speak with your site lead.

Watch the program video below for more details on how to order.

The Family Meal Pack Program provides up to 8 meals every two weeks. Below are the two-week cycles for 2025. The first date of the cycle is when the number of meals restarts, and the last date of the cycle is your last day to use those meals before your meals reset.

Call the SF New Deal Call Center at (415) 480–1185 if you have any questions.

Click here to view the 2025 Cycle Dates.