Please be mindful in placing orders because once you receive the confirmation text, the

restaurant is notified immediately and will begin preparing your requested meals. While you are ordering by text message and before you receive the confirmation text, you will be able to reset if you need to start over. Once you receive the confirmation text, it will automatically be subtracted from your 12 allotted meals every 2 weeks.

Cancellations within 5 minutes of receiving the order confirmation text may be possible. Please call the SF New Deal call center at (415) 480-1185 as soon as possible if you need to cancel. The call center is open, Monday through Friday, between 9:00 am and 5:00 pm.

If you have been receiving meals prepared for your family’s dietary restrictions or allergies, SF New Deal will communicate directly with participating restaurants to ensure your accommodations are met. You will also receive a confirmation of your family’s

dietary restrictions and allergies during the texting interaction. Vegetarian meals will be available as a menu option from all participating restaurants, regardless of your allergies and dietary restrictions on file.

If the allergies or restrictions we have on file are wrong or need to be changed, please call the SF New Deal call center at (415) 480-1185, Monday through Friday between 9:00 am and 5:00 pm.

To request your meals by text message, text “meal” to (415) 528-2363. Only registered phone numbers will be eligible to text and receive meals. When you text, you will be prompted to:

1. Select how many meals you want to pick up.

2. Select which neighborhood you would like to pick up meals.

3. Select the restaurant from which you’d like to pick up meals.

4. And pick which menu items you would like to order.

For orders between 1 and 6 meals, you can pick up your meals immediately. For orders greater than 6 meals, you can pick up 60 minutes after placing the order. You must pick up within 2 hours of placing your order. Restaurant options will vary depending on the restaurant’s hours of operation.

Only registered phone numbers can text to order.

Each family can use up to two different phone numbers that are on file with your site. Multiple families cannot share a single phone number. If you need to update your phone number, or add a second phone number to your file, please contact your site.

If you prefer not to text, you will be provided with a physical redemption card. You can bring your redemption card to any participating restaurant during their hours of operation, and order your meals directly at the restaurant. If you would like to use a redemption card, please speak with your site lead.